Privacy Policy

Effective Date: May 7, 2026 Last Updated: May 7, 2026

This Privacy Policy explains how Topolo Technology and TopoloOne collect, use, and protect personal information when you visit topolo.io, request a demo, start signup or checkout, contact us, or use Topolo platform services.

1. What We Collect

1.1 Information You Provide

We collect information you choose to submit, including:

• contact details such as name, email address, company, role, and message content
• demo, waitlist, feedback, support, and developer-program form details
• signup, workspace, and account profile information
• billing and checkout information handled through Topolo billing services and payment processors

1.2 Information Collected Automatically

We collect limited technical information needed to deliver and protect the website, including:

• IP address, user agent, browser, device, and approximate region
• security, rate-limit, and abuse-prevention signals
• page, form, checkout, and account-flow metadata needed to operate the service
• optional Cloudflare Web Analytics, product-improvement, and experiment-assignment events when you allow them

1.3 Cookies and Local Storage

Topolo uses storage for:

• essential site delivery, security, forms, checkout, and account flows
• your consent choice through Topolo Consent
• optional Cloudflare Web Analytics, product-improvement measurement, and product-experiment assignment after analytics consent

We do not load non-essential Web Analytics, assign persistent A/B-test cookies, or record optional product-improvement events until analytics consent is granted.

2. How We Use Information

We use personal information for these purposes:

• provide, secure, monitor, and improve Topolo services
• respond to demo, support, feedback, and developer-program requests
• create and manage accounts, workspaces, app access, and checkout flows
• process billing, prevent fraud, and reconcile subscriptions
• send transactional service messages
• send marketing communications only where permitted by law or consent
• run optional Cloudflare Web Analytics, product-improvement measurement, and experiment assignment after consent

3. Legal Bases

Depending on where you are located, we rely on:

• Contract or steps before a contract for signup, checkout, account access, billing, demos, and requested services.
• Legitimate interests for site security, fraud prevention, abuse prevention, service reliability, business operations, and responding to direct inquiries.
• Consent for optional Cloudflare Web Analytics, product-improvement measurement, persistent product-experiment assignment, and marketing communications where consent is required.
• Legal obligation where we must retain or disclose information to comply with applicable law.

4. Vendors and Processors

Topolo currently uses the following categories of processors for the marketing website and related platform setup:

• Cloudflare for edge delivery, security, Turnstile, Workers, D1, KV, R2, and optional Web Analytics
• Topolo Consent for consent state, GPC handling, and audit evidence
• Topolo Auth for signup, login, account, and service-access flows
• Topolo Nexus, Topolo Pay, and payment processors for checkout, billing, subscription, and usage workflows
• TopoloOne website services for forms, demo requests, waitlist, feedback, and support routing

The website does not currently run third-party advertising pixels or sell personal information. If that changes, Topolo Consent configuration and this policy must be updated before those uses are enabled.

5. Sharing

We do not sell personal information. We share information only as needed to:

• operate the website and platform through service providers
• complete account, billing, checkout, support, and security workflows
• comply with legal obligations
• protect Topolo, users, and the public from fraud, abuse, or security threats
• complete a business transaction such as a merger, financing, acquisition, or sale, subject to appropriate safeguards

6. Security

Topolo is built primarily on Cloudflare infrastructure. Data is transmitted over HTTPS and stored in platform-managed services with access controls, environment separation, and operational logging. Access is limited to people and systems that need it for service operation, support, security, billing, or compliance work.

7. Retention

We keep information only as long as needed for the purpose collected, including:

• account and billing records while the account or legal obligation remains active
• form and support records while needed to respond and maintain business records
• consent state and consent events for audit evidence
• security and operational logs for reliability, fraud prevention, and incident response

Deletion requests are handled according to applicable law and may preserve records that must be retained for legal, security, billing, or dispute purposes.

8. Your Choices

You can:

• use the Topolo Consent preference controls to allow or reject optional analytics
• enable Global Privacy Control in your browser; Topolo Consent treats it as an opt-out signal for restricted optional purposes
• unsubscribe from marketing emails using the link in those emails
• contact us to request access, correction, deletion, portability, withdrawal of consent, or an opt-out where applicable

9. Regional Privacy Rights

Depending on your location, you may have rights under laws such as the EU GDPR, UK GDPR and PECR, California CPRA, and other US state privacy laws. These may include rights to access, delete, correct, port, restrict, object, withdraw consent, opt out of sale or sharing, opt out of targeted advertising or profiling, and appeal certain decisions.

Topolo does not currently sell personal information or run third-party advertising pixels on topolo.io.

10. Children

Topolo services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes

We may update this policy as Topolo services, vendors, or legal requirements change. Material changes will be posted on this page and, where appropriate, communicated by email or in-product notice.

12. Contact

For privacy requests or questions, contact:

Email: privacy@topolo.io